Privacy Policy

Introduction

Welcome to Zelvix ("we," "us," "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://zelvix.agency (the "Site") or use our services, including submitting a case through our online form.

Please read this Privacy Policy carefully. By accessing or using the Site or our services, you signify that you have read, understood, and agree to be bound by the terms of this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

Information We Collect

We may collect information about you in a variety of ways:

Personal Information

Personally identifiable information, such as your name, email address, phone number, postal address, and any other information that identifies you personally ("Personal Information"), is collected when you voluntarily submit it to us. For example, we collect Personal Information when you:

• Fill out our online case submission form.
• Contact us via email, phone, or our contact forms.
• Subscribe to our newsletter or mailing lists (if applicable).

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site ("Derivative Data").

Financial Information

If you engage our services, we may collect financial information related to your case, such as details of transactions, losses, and relevant account information. This is collected solely for the purpose of assessing and pursuing your case.

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site or our services to:

• Facilitate the case submission process and communicate with you regarding your inquiry.
• Review and assess the viability of your case.
• Contact and correspond with you regarding your case or our services.
• Respond to your comments, questions, and provide customer service.
• Compile anonymous statistical data and analysis for internal use.
• Monitor and analyze usage and trends to improve your experience with the Site.
• Enforce our Terms and Conditions and other agreements.
• Comply with laws, regulations, and legal processes.

Disclosure of Your Information

We may share information we have collected about you in certain situations:

• With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance, solely for the purpose of facilitating your case.
• With Legal Requirements: We may disclose your information where we are required to do so by law, court order, or governmental authority, or to comply with legal processes.
• With Your Consent: We may disclose your information for any other purpose with your prior written consent.
• In Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We do not sell, rent, or lease your Personal Information to third parties for their marketing purposes.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Third-Party Websites

The Site may contain links to third-party websites and applications. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any site that collects personally identifiable information.

International Transfer

Your information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside [Country] and choose to provide information to us, we may transfer and process your information in accordance with this Privacy Policy and applicable laws.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the contact information provided below.

Children's Privacy

We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe we might have any information from or about a child under 13, please contact us.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on the Site. Your continued use of the Site or our services after we post any such changes will constitute your acceptance of such changes.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Email: support@zelvix.agency